Terms Of Trade

These are the website terms and conditions relating to the use of www.vetexonline.co.za (the website); VETEXONLINE (PTY) LTD (2019/117450/07) trading as Vet Express. By accessing and using the website, you (the user, browser, web surfer, customer) agree to be bound by the following Terms and Conditions set out below. If you continue to browse and use this website, please read through the following terms and conditions which, together with our privacy policy, govern Vet Express' relationship with you in relation to this website.

About Us    

Vet Express is an online retailer selling items related to pet care such as premium pet foods, collars and leads, toys, supplements and health related products. We operate out of Edenvale and Bedfordview, South Africa. Tel : 087 551 0656 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


This website contains material which is owned by or licensed to Vet Express. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, Vet Express are acknowledged on the website.

Your Privacy  

We require personal information from you such as your name, surname, address and credit card details in order to process and fulfil your order. We do not save your credit card details nor do we sell your personal information to third parties.

Payment Options And Security

At present we accept payments made by Credit Card, Debit Card, EFT, Instant EFT, Masterpass and Bitcoin. Your payment information, and processing, is handled by either PayFast, i-Pay/Ozow and Yoco.

Your credit card information, and processing, is handled by PayFast. When PayFast processes a transaction for you via any of their secure payment web services, the transaction is encrypted. PayFast make use of the latest SSL encryption which encrypts all data sent from the browser to PayFast in such a way that only their servers can read it.  

The Secure Sockets Layer (SSL), is the world standard for secure data transmission over the Internet.

Ozow/i-Pay is an industry leading instant EFT payment option for e-commerce website. Ozow has the following benefits:


Don’t have your card on hand? No problem. Access all of your accounts Ozow safely and Ozow easily with your internet banking.

Fast payments

Ozow’s payment gateway is Ozow simple and Ozow fast that customers can make a payment in 60 seconds or less.

No registration needed

Make payments on Ozow easily and securely, without the hassle of registration. All you need is an internet banking profile.

Ozow payments are free

Customers who pay through Ozow only have to pay the merchant, enjoying no additional hidden charges when paying online.


Now there is no need for customers to send proof of payment, or make merchants wait for money to reflect in their bank account.

Hassle Free

Ozow simplifies the customer’s EFT payment experience so that it is Ozow much faster, Ozow much easier, and Ozow convenient.

All payments and payment information is 100% safe and secure.

Payment Agreement   

All goods remain the property of Vet Express until proof of payment has been received by us and orders will only be dispatched upon this receipt of payment.    


Vet Express only sells products approved for use for pets. Given that pets and their people are all unique please read the following information as Vet Express cannot be held liable for any loss, injury or damages as a result of the use of products sold by us.  

Shampoos/Tick,Flea&Fly Treatments/Supplements and Dewormers    

Should your pet have an adverse reaction to, or you feel the product has not given the desired result, please contact us This email address is being protected from spambots. You need JavaScript enabled to view it., 087 551 0656 or via our live chat. If we are unable to assist you, we will put you in contact with the manufacturer and the person who can.      


Even though we only stock toys safe for your pet’s entertainment, a dog or kitty on the loose with a toy can cause varying amounts of destruction! Please supervise your pets while they play and do a maintenance check on their toys fairly regularly looking out for any potential hazards such as small damaged parts that may break off and be swallowed. It’s also important to select toys suited to your type of pet, a small toy for a Yorkie is going to be a swift choking hazard for a rugged Rottweiler!  


If you are boggled by the vast selection of different products available at Vet Express when choosing the best nutrition for your pet, please don’t hesitate to contact us for assistance This email address is being protected from spambots. You need JavaScript enabled to view it., 087 551 0656 or via our live chat. There are real, living people behind the screen who would love to help you make the right choice. Remember that correct storage of your opened food bag is very important to ensure the quality and safety for your pet. We recommend that bags that do not come with a re-sealable opening be emptied into a suitable container with an air tight seal.

Please Note:

We have separated from our parent company and have registered Vet Express as a new company in March of 2019 under the same unbelievable management team.

Our new VAT registration is currently in progress, we are only waiting on our VAT number from SARS. If you wish to claim VAT back from your orders we can issue you a Proforma Invoice in the meantime until we receive our VAT number which we can then issue you with a tax invoice. Unfortunately SARS requires three months of trading invoices before we are allowed to register.

All product prices on our website (due to the system in place) have been altered so the sales prices stay the same.

We apologies for any inconvenience this may cause.

Vet Express

The Pet Store That Gives You More!
Bedfordview and Edenvale South Africa

Vet Express is an online store specializing in premium pet products, we have a combined knowledge of over 150 years in the pet care industry.

Have any questions? Feel free to get in touch with us via our live chat or alternatively you can reach us on 087 551 0656 or info@vetexonline.co.za

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