Frequently Asked Questions

Shipping rates are calculated from the order spend/weight/volumetric weight. Surcharges may apply for orders over 30kg, this changes based on the area that your parcel needs to be delivered to. For the moment all orders are dispatched from our warhorse in Johannesburg. 

To get a quote, add items to your cart, fill out your billing/delivery address details during checkout and our system will quote you. Alternatively you may email orders@vetexonline.co.za with your address and what item/items you’d like to order and their quantities and we will email your quote to you.

Depending on what time your order is placed, it can range from 1-2 hours or less, but can also run up to 3-7 working days depending on what is ordered and where you live in South Africa. If you would like to get an estimated time of arrival, send us an email on delivery@vetexonline.co.za asking us for an ETA on the products.

Unfortunately our collection points and warehouse is closed to the public during COVID-19. We will however be performing deliveries as normal.

Hopefully later in 2021 we will open our collection points and warehouse to the public for collections.

NOTE:

  • Please ONLY use your order number as reference.
  • Please make the exact deposit amount . In other words the price of the goods purchased as well as the shipping fee (If applicable)
  • Please retain your proof of deposit/transfer incase of enquieries.

A: Banking Details

Bank: ABSA

Branch Code: 632005

Account number: 409 609 5780

Account Type: Cheque 

Account Holder: VETEXONLINE (PTY) LTD

Add the items to your cart, click on view cart and our system will quote you before you confirm and pay for your order.

Your Vet Express rewards points have a minimum value of 1%, this often changes when specials are run.

Yes we do. Please send an email with your order to orders@vetexonline.co.za.

Simply navigate to https://www.vetexonline.co.za/my-account/orders/ and it will show the status of all your orders.

 

Alternatively please click on “Order Tracking” in the Menu Bar at the top of your screen.

 

If you’re on a mobile device please click on three lines on the top left corner on the blue menu bar at the top of your screen and select “Order Tracking”

Unfortunately not, our delivery team and courier partners do not deliver to PO Box’s.

There are a few ways you can do this, if you’re already logged into your account navigate to the following link: https://www.vetexonline.co.za/my-account/edit-account/

If you’re not logged into your account, navigate to the following link: https://www.vetexonline.co.za/my-account/lost-password/ enter in either your username or password and follow the steps.

Yes we deliver worldwide.

Unfortunately due to safety concerns for the drivers we do not accept cash payments on delivery. However if you’re located in Certain areas in Gauteng we’re able to bring a credit card machine with us to complete payment on delivery. If you’d like to know if you fall in this area, during checkout our system will show “Card Payment On Delivery “ as a payment method during checkout.

The all new Bravecto Reminders & Rewards app is packed full of features. Please watch the following video on our YouTube channel for a full explanation: