VETEXONLINE (PTY) LTD has to take all reasonable steps to protect your personal information. For the ends of this clause, “personal information” is defined according to the details in the Protection of Personal Information Act of 2013. This can be viewed here:

VETEXONLINE (PTY) LTD is authorised to gather, store and use the following of your information:
Name and surname
Domestic Pet Information (Name, Breed, Sex, Date of Birth and/or Age)
Nearest city
Non-personal click patterns
Email address
IP address
VETEXONLINE (PTY) LTD is entitled to gather, store and use the above information for the following purposes:
  • To greet you when you access the site.
  • To inform you of facts regarding your access and use of the site.
  • To inform you of competitions and promotions offered by VETEXONLINE (PTY) LTD or its suppliers.
  • To set up non-personal statistics about internet habits, click patterns and access to the site.
  • To verify your identity when you make a transaction through VETEXONLINE (PTY) LTD.
  • To ensure the products are received by the addressee.

The above information is either gathered electronically through the use of “cookies”, or provided by you voluntarily. You can regulate the use of “cookies” independently with your personal search engine settings.

You can choose to not receive any information from VETEXONLINE (PTY) LTD and its suppliers by unsubscribing from the list.
The private information required for executing the orders placed through the VETEXONLINE (PTY) LTD online facility, namely your personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence and not sold or made known to third parties. Only the necessary information, that is the name of user, delivery address and contact phone number will be made known to third parties delivering the product.
VETEXONLINE (PTY) LTD may compile, use and share any information that has no bearing on any particular individual, and VETEXONLINE (PTY) LTD owns and reserves the right to non-personal statistical information gathered and complied by use of this website.
You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought.